Privacy Notice

Melody Wholesale respects your privacy and values your trust. We will not share your personal information with any third party except to the degree that it is legally necessary or required to complete sales transactions and deliver merchandise.

We will never rent, sell, barter or share any information about you with any third party without your explicit consent.

How Melody Uses Your Information

Information recorded in the Melody Wholesale data base is used internally during the normal course of business, as follows:

• We generate customer emails to clarify and/or confirm orders.
• We use purchase and click data to improve site design.
• We send emails which describe and promote our products.
• We may send emails to learn more about your shopping preferences in order to do a better job.

Accessing Account Information

You can access your account any time. To do so, simply click the "Your Account" link located on our home page. If at any time you would like us to remove you from our email mailing list, please contact us at using one of the following methods:

Email Address: service@melodywholesale.com
Telephone Number: 800-867-5309
Fax Number: 800-867-5309

Protecting Children’s privacy

Melody is concerned about the safety of children when they use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13. If we become aware that a subscriber is under the age of 13, we will remove his or her personal information from our files.

Cookies

A cookie is a small data file that Web sites deposit on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies to identify you when you visit Melody, and to keep track of the contents of your shopping basket and other individualized information you explicitly take steps to save as you shop at our site. If you have saved such information with us, or made a purchase, your cookie allows us to keep a record of your preferences when you leave the site and recognize you when you return, and provides you with access to your account information, including order history.

If you have neither registered nor ordered from us, we may monitor and maintain basic usage information in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, products, services, and promotions.

You can refuse all cookies by turning them off in your browser. In this case, the site will no longer recognize you as a returning user or enable account access.

Links to Other Web Sites

Melody may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review when visiting them. While we do our best to screen the sites with whom we have linking relationships, we have no control over or responsibility for linked Web sites. We provide these links for the convenience and information of our visitors.

Credit Card Security

At Melody, we do our best to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers credit card information. Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, a highly sophisticated method of scrambling data as it travels from your computer to our web servers. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. You will see an unbroken key or a closed lock (depending upon your browser), then SSL is active. Another method to insure that you are submitting data within the Secure Sockets Layer is to look for the url in your browser window to change from “http” to “https,” which indicated secure mode. Certain browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders.

While we do everything in our power to protect your personal information, including the use of state-of-the-art 128-bit SSL encryption to safeguard your data, we cannot guarantee against criminal activity that may result in disclosure of your information.

Under the Fair Credit Billing Act, your bank or credit card issuer cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards

If for any reason you cannot access the secure server, or you prefer to make your purchase via telephone, please call us at 800-867-5309. We are also happy to accept your order via Fax, email or regular mail.

Hours

Our business hours are from 10:00 AM to 5:00 PM (Pacific Standard Time) Monday through Saturday. We are often available before and after these hours. If we are unavailable when you call, please leave a message and we will call you as soon as possible.